FAQ
- Belt Sizing
We offer two belt sizing options for you to choose from, Trouser Waist Size and I Have Measured A Belt I Own. For Trouser Waist Size simply select the waist size of the pair of trousers/jeans/shorts that you currently use. This will be the easiest option but also the least accurate as many clothing manufactures tend to use slightly differing sizes.
The most accurate method would be to measure an existing belt that you use. To be able to take a correct measurement, please use the diagram shown below. You should be measuring from the furthermost internal edge of the buckle down to the hole that
you buckle in the most.
- Lead-times & Shipping
All of our products are handmade and most of them are made to order, for this reason we quote up to 10 working days for your order to be dispatched. We will always try to complete orders faster than this, however this can be especially difficult during our busy periods such as Christmas. If you need a product before a certain date, please let us know and we will try our very best to accommodate you.
- Returns
All of our products are handmade and most of them are made to order. Returns can be very costly so please strongly consider if returning is what you would like to do.
If you are unhappy with your order for any reason, please contact us at hello@bymortalhands.co.uk so we can address any issues.
Please do not return any orders/products without first speaking to us.
For a full breakdown of our returns policy please visit our policy.
- Leather Care
The leather we use in our products should not require any ongoing care. The leather will naturally produce a beautiful patina overtime and through use. If you would really like to treat your leather, we would recommend using a very mild leather moisturiser made from natural ingredients, such as bees wax.